Our Quality Promise

Our commitment to quality is unwavering. We understand that you place your trust in us, and we value that trust above all else. That's why we make the following quality promise:

Ingredients 
We meticulously select the finest ingredients for our products, prioritizing their safety, effectiveness, and sustainability. We strive to use natural and ethically sourced ingredients at all times, ensuring that our formulations are gentle yet powerful.

Processes
Our manufacturing processes adhere to the highest industry standards. We maintain strict quality control measures at every step, from sourcing raw materials to the final production. Our facilities are operated by devoted team members who are dedicated to your confidence, and to upholding our quality promise. 

Results-Driven Orientation
We are results-oriented, focusing on creating products that deliver tangible benefits. Every member of our team collaborates to develop innovative formulas that are physically proven to achieve the desired outcomes. We continually strive to improve our products through extensive research and customer feedback.

Customer Confidence
Every decision we make here at Lüer revolves around our customers' confidence. We understand that feeling beautiful and confident is deeply personal, and we want to empower individuals to embrace their unique beauty. We actively listen to our customers' needs, preferences, and concerns, incorporating their feedback into our product development and improvement processes.

Integral Operations
Our commitment to customer confidence extends to every facet of our operation. From the moment our products are manufactured to the time they reach your hands, we ensure the highest level of integrity. Our unique packaging is designed to protect and preserve the quality of our products, while our logistics and operations teams prioritise timely and secure delivery.

Customer Service
We believe in providing exceptional customer service that goes beyond mere satisfaction. Our knowledgeable and friendly customer service team is readily available to answer your questions, address your concerns, and provide personalised recommendations. Your experience matters to us, and we strive to exceed your expectations at every touchpoint.

At Lüer Beauty, we are dedicated to earning and maintaining your trust. Our quality promise is more than just words; it is the core and foundation upon which we build our brand. We will continue to prioritise your confidence, delivering beauty products that not only enhance your external appearance but also nurture your inner radiance.

With Love, 
Lüer Beauty Team

Product FAQ

Everything You Need To Know About Our Products

Skin and hair improvements demand patience and consistency. Results can show within 2-3 days but may require up to 6 months or more, depending on the severity of your concern.

A quality promise. If you don't get results, get your money back after 100 days.

We are not sales focused but results-driven. We have created product combinations to address all your hair and skin needs.

You may or may not need an entire bundle, however the products grouped together complement one another.

For example, we recommend using Purify scrub before applying Gleam or Flawless, for best results. 

Please see the User Bible section provided underneath each product. 

Blossom and Bloom are rich in natural ingredients, including essential oils, which add a layer of protection to your scalp and nourish your hair.

With moderate use, you will not receive an impression of oily hair. However, it is also important to make a clear distinction between hair treated with oils, enriched in good properties, and greasy hair which arises due to the build up of by-product (often derived from styling products, sweat etc). This distinction is particularly important to note when you are treating hair loss.

We are always happy to answer your questions. 

You can reach us on social media:

Instagram

Facebook

Tik-Tok

Or via email at: 

hello@luerbeauty.com

Or on Whatsapp:

+44 7 ........... 

Yes! 

All our ingredients are sourced ethically, we always verify provenance with our suppliers. And that's not all: we will deploy profits towards social impact. 

Yes! 

You have full transparency on our products and formulations - check all of our products' ingredients to be sure. 

Any product you receive will have its own POA (period after opening) and shelf life.

Each product POA and shelf life is available on their respective pages.

Always store your product in a cool, dry place.

All our products are handmade in the UK.

If you have a medical condition, always check with your medical advisor / doctor before applying our products.

If you have a nut allergy, or any similar condition, always check with your medical advisor / doctor before applying our products.

We make every effort to be recyclable and sustainable. Our jars are made of glass and our shipping boxes are made with recyclable cardboard. 

Order Management FAQ

Everything You Need To Know About Your Order

We are happy to answer all enquiries, however for security reasons, we do not accept orders over the phone. 

We can accept in the UK, USA and EU. We can provide you the shipping costs, you will just need to check local duties payable. 

You can reach us on social media:

Instagram

Facebook

Tik-Tok

Or via email at:  hello@luerbeauty.com

Or on Whatsapp: +44 7 ........... 

If you need to cancel or make changes to your order, please get in touch. 

You can reach us on social media:

Instagram

Facebook

Tik-Tok

Or via email at:  hello@luerbeauty.com

Or on Whatsapp: +44 7 ........... 

Let us know as soon as you receive a damaged product. Send us an email, or drop us a message on any of our social media accounts - have your order number to hand. Please take a picture of the damaged product.

You can reach us on social media:

Instagram

Facebook

Tik-Tok

Or via email at:  hello@luerbeauty.com

Or on Whatsapp: +44 7 ........... 

Marketing FAQ

Everything Else You Need To Know

We are always happy to have a discussion!

You can reach us on social media:

Instagram

Facebook

Tik-Tok

Or via email at:  hello@luerbeauty.com

Or on Whatsapp: +44 7 ........... 

We run promotional campaigns periodically to give out free samples. Follow our social media accounts to stay ahead of all our promotions.

Lüer Beauty on social media:

Instagram

Facebook

Tik-Tok

Any other questions, please send us an email at hello@luerbeauty.com.

Promotional codes can be applied to enjoy some savings. Just type your code in the discount section available at checkout.